As the trend towards IP networks continues, managed service providers (MSPs) are under pressure to improve visibility, performance, security and service quality. Enhancing efficiency is crucial with IP networks, as applications like IoT and video require excellent performance and low latency.
For extra support in achieving this, many MSPs have begun outsourcing their help desks. If your company is considering whether to outsource network operations center (NOC) services, first learn about the benefits they bring. Here’s what you need to know.
Help desks are an essential part of the operation, as they allow MSPs to establish a personal relationship with customers. This is key to identifying needs and improving services. The problem, though, is that it takes up too many resources and too much time.
According to Justin Crotty, a tech executive and entrepreneur, outsourced NOC services enable MSPs to focus on strategic business activities. Such activities include critical maintenance of server management, router management and other infrastructure as well as the handling of business applications like CRM and ERP.
This way, MSPs don’t have to worry about day-to-day help desk interactions. In the end, this can make them more efficient in every aspect.
Companies have become more familiar with MSPs, which means they are now beginning to understand how outsourcing can benefit certain IT functions, like email hosting, data storage and network monitoring.
Research by CompTIA shows this is why more businesses are turning to MSPs for services like a managed NOC. According to a CIO report, the main goals enterprises have are:
There is another key benefit. With outsourced NOC services, in-house IT personnel are free to work on strategic IT projects that could improve enterprise performance, customer satisfaction and network security. Such projects could also open up other growth areas.
The overall results enterprises get from outsourcing show the value of outsourced MSPs for IT functions (like NOCs). Some impressive stats include:
Clearly, there are too many advantages to ignore. Enterprises that haven’t worked with outsourced MSPs should consider it immediately.
Of course, MSPs and enterprises can only reap the benefits of outsourced NOC services if they choose the right provider. You may be overwhelmed by the sheer amount of choices out there, so look for a provider that offers the most value. Consider not just cost, but also the quality of the services. This is how you can determine potential improvements in ROI, security and efficiency.
ExterNetworks, a leading information technology services provider, offers NOC services that give you the flexibility and power you need to run your business. With managed NOC services from ExterNetworks, your IT staff can turn their attention to critical issues rather than day-to-day operations.
ExterNetworks’ NOC services don’t increase labor costs or IT infrastructure investment. Thanks to 24x7x365 network monitoring, ExterNetworks can save you as much as 30 percent on setup and maintenance. They also manage network issues immediately to significantly reduce security risks and downtime. All of that leads to a much better operation for both MSPs and enterprises.
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