Flexible IT Help Desk Services - Building Brand Loyalty

Help Desk Services

Our Managed IT Help Desk Support Services can play a pivotal role in regaining control of your core business without having to worry about managing your software and hardware. Focus on your core business while your IT environment is safeguarded by an expert team of certified professionals that are the best at what they do.

Customizable Service Models

Both Help Desk models are efficient and built to be easily customized to meet your needs.

it help desk servicesStandalone Help Desk Services Model

The 'Standalone Help Desk' Services Model features IT Help Desk Services in an entirely independent mode; we take total care of your IT environment but you can choose the help desk support services best suited to your business and IT environment needs.

Help Desk + NOC Services Model

The 'Help Desk + NOC' Services Model features IT Help Desk Support Services combined with Managed NOC Support Services. We take complete care of all your IT and NOC related issues that are also fully customizable to your business and IT environment needs.

Flexibility and Empowering Features

Tiered-Level Support: Choose from Tier 0, Tier 1, Tier 2, and Tier 3 Support. Help Desk ticket support to resolve issues of different severity requiring varying levels of expertise.

Critical Incident Management: Help Desk Support has a separate, well-defined process and a Critical Incident Management Team (CIM) that springs into action to resolve the issue. The CIM also coordinates with business and IT stakeholders to keep them updated.

Global Account Management Automation: Automated user provisioning/de-provisioning processes in Help Desk Services using workflow and identity management tools.

24x7x365 On-demand Help Desk Support: Service plans include live 24x7x365 on-demand support with expert help desk staff support via the phone, email, or Internet.

Onsite/Offsite Helpdesk Services: Onsite Help Desk support with an onsite resource that works in the client's IT department. Offsite support is offered remotely from our state-of-the-art support center. We eliminate support worries as you concentrate on your business.

Proactive Infrastructure Management: Help to monitor, manage, and optimize your core computing infrastructure. Our certified engineers will help you gain maximum benefits from your technology investments and decrease your business costs.

Your ExterNetworks Advantage

Guaranteed Service Levels

ExterNetworks offers IT Help Desk Services strictly bound by written guaranteed service levels. At each tier, prescribed time bands maintain stringent time bands to determine if an issue must be resolved or escalated. These internal operational procedures are used as a double measure to ensure expedient resolution in line with customer SLA commitments.

Transparency and Accountability

Our commitment is a transparent account of all IT Help Desk Support functions we perform available in comprehensive reports providing you with the latest performance metrics.

Best-in-Class Tools and Processes

We use innovative tools, industry best practices and smart processes providing unmatched IT Help Desk Support Services and ticketing systems at affordable prices.

Preventive Resolution of Issues

Proactive monitoring, detection, isolation and resolution of IT issues that might impact your business and processes identify potential issues before they become problems.

Enhanced User Experience

Beyond efficient help desk support services for your IT environment, our goal is become a trusted support system for your employees and customers. Using continuous feedback gathered through surveys and quality control monitoring, we continuously strive to improve our Help Desk services to enhance user experiences for your staff and customers.

What Do You Gain from Our Help Desk Services?

Avoid an IT Crisis: Resolve critical issues before they bring your business to a standstill.

Absolute Freedom from IT Worries: Focus on your business, we've got IT covered for you.

Real-Time Dashboard Monitoring: On-demand real-time status at-a-glance.

Support Across Technologies and Platforms: Certified engineers handle it all.

Cost-Efficiency – Reduced IT Support Costs: Save money and enjoy peace-of-mind.

Enhanced Productivity: Eliminating stress for employees and customers is a win-win.

On-Demand IT Support: 24/7/365 – what you need, when you need it, On-Demand.

Regular IT Health Reports: A quarterly report on Lifecycle Management, Network Health, Warranty and much more.

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Key Features
Our Approach
ExterNetworks Advantage
Our Benefits

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