ExterNetworks Uptime Maintenance supports the lifecycle of your assets, facilitates rapid response to incidents and restores failed devices in accordance with Service Level Agreements tailored to your business objectives.
A truly premier level of service consisting of:
Incident Management: Through our Global Service centers, a single point of contact for all possible incidents per agreed service levels.
Engineer to Site: In cases where our agents are unable to resolve incidents or problems remotely, we will dispatch a skilled engineer to your facility.
Parts to Site: Whatever it takes, whenever you need it. Replacement parts dispatched per your agreed service levels and we'll even manage the process of returning the faulty parts, swiftly and seamlessly.
Multi-Vendor Management: We assume procurement, renewal and management of your manufacturer (vendor) maintenance contracts and administer any claims against the vendor for returned material, so you don't have to.
Services Portal: Constant online access to contract details and incident and request report via user-friendly portal offers you online incident and request logging; moves, additions, changes and deletions (MACDs), recording and reporting.
Subscription Services: ExterNetworks helps you implement Subscription Services to further maximize your marketplace.
If you're ready to get started, or have any questions, please use this form to contact us.
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