{"id":5197,"date":"2025-08-08T08:44:43","date_gmt":"2025-08-08T08:44:43","guid":{"rendered":"https:\/\/www.extnoc.com\/blog\/?p=5197"},"modified":"2026-09-25T11:11:06","modified_gmt":"2026-09-25T11:11:06","slug":"it-help-desk-service-pricing","status":"publish","type":"post","link":"https:\/\/www.extnoc.com\/blog\/it-help-desk-service-pricing\/","title":{"rendered":"IT Help Desk Service Pricing: What You Need to Know Before You Buy"},"content":{"rendered":"<p>When you\u2019re looking for reliable IT <a href=\"https:\/\/www.extnoc.com\/blog\/best-help-desk-service-providers-in-us\/\">help desk services<\/a>, one of the first questions you\u2019ll likely ask is, <em>\u201cHow much is IT help desk service?\u201d<\/em> Whether you\u2019re a small business trying to budget for tech support or a growing enterprise looking to scale, understanding the <strong>cost of IT help desk services<\/strong>\u00a0is essential. In this guide, we\u2019ll break down everything you need to know about <strong>IT help desk service pricing<\/strong>, including <strong>average cost<\/strong>, <strong>hourly rates<\/strong>, <strong>monthly plans<\/strong>, and more.<\/p>\n<h2>What is IT Help Desk Support?<\/h2>\n<p class=\"FirstParagraph\">Before diving into costs, it\u2019s important to understand what <a href=\"https:\/\/www.extnoc.com\/blog\/top-it-help-desk-services-best-practices\/\">IT help desk services<\/a> cover. Typically, an IT help desk provides:<\/p>\n<ul>\n<li>Technical support for software and hardware<\/li>\n<li>Troubleshooting and issue resolution<\/li>\n<li>Network connectivity assistance<\/li>\n<li>Device configuration and installation<\/li>\n<li>Ticket tracking and escalation<\/li>\n<li>24\/7 support availability (in many cases)<\/li>\n<\/ul>\n<p class=\"FirstParagraph\">Depending on your provider and plan, you might receive basic assistance or more comprehensive services that include remote and on-site support.<\/p>\n<h2>How Much is IT Help Desk Service?<\/h2>\n<p class=\"FirstParagraph\">There isn\u2019t a one-size-fits-all answer to this question. The <b>cost to get IT help desk service<\/b> varies depending on several factors:<\/p>\n<ul>\n<li><strong>Service Level<\/strong> (Basic vs.\u00a0Advanced)<\/li>\n<li><strong>Business Size<\/strong> (Small business vs.\u00a0Large enterprise)<\/li>\n<li><strong>Support Hours<\/strong> (Business hours vs.\u00a024\/7)<\/li>\n<li><strong>In-house vs.\u00a0Outsourced Help Desk<\/strong><\/li>\n<li><strong>Scope of Support<\/strong> (Limited vs.\u00a0Comprehensive)<\/li>\n<\/ul>\n<p class=\"FirstParagraph\">Let\u2019s look at some real-world pricing models below.<\/p>\n<h2>Average Cost of IT Help Desk Services<\/h2>\n<p class=\"FirstParagraph\">Based on industry averages, here\u2019s what you can expect:<\/p>\n<table class=\"managed-table table-responsive mb-5\" cellpadding=\"0\">\n<tbody>\n<tr class=\"thead\" align=\"center\">\n<th class=\"first-head gridient1\" width=\"35%\" height=\"70\">Type of Support<\/th>\n<th class=\"first-head gridient2\" width=\"38%\" height=\"70\">Estimated Monthly Cost (Per User)<\/th>\n<\/tr>\n<tr>\n<td class=\"fw-semibold\">Basic Remote Support<\/td>\n<td>$25 \u2013 $50<\/td>\n<\/tr>\n<tr>\n<td class=\"fw-semibold\">Advanced Remote + On-Site Support<\/td>\n<td>$75 \u2013 $150<\/td>\n<\/tr>\n<tr>\n<td class=\"fw-semibold\">Fully Managed IT Help Desk<\/td>\n<td>$100 \u2013 $250+<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>So, if you\u2019re asking <em>\u201chow much does IT help desk support cost?\u201d<\/em>, these numbers give a ballpark range. Smaller businesses may opt for flat-rate packages, while larger companies may prefer customized enterprise solutions.<\/p>\n<h3>Hourly IT Help Desk Support Rates<\/h3>\n<p>Not every business wants a monthly contract. Some prefer to pay per hour, especially for one-time support needs.<\/p>\n<p>Typical <strong>IT help desk support hourly rate<\/strong>: <strong>$75 \u2013 $150\/hour<\/strong><\/p>\n<p>This works well for troubleshooting, occasional updates, or emergencies where ongoing support isn\u2019t necessary.<\/p>\n<h3>Monthly IT Help Desk Pricing Models<\/h3>\n<p class=\"FirstParagraph\">Most managed service providers (MSPs) offer monthly packages that cover a wide range of services. These are typically:<\/p>\n<ul>\n<li><strong>Per-user plans<\/strong>: Pricing based on the number of employees or users<\/li>\n<li><strong>Per-device plans<\/strong>: Cost is based on the number of workstations, servers, or mobile devices<\/li>\n<li><strong>Flat-rate pricing<\/strong>: One predictable monthly fee, regardless of usage<\/li>\n<\/ul>\n<p>If you\u2019re asking <em>\u201chow much is basic IT help desk?\u201d<\/em> \u2014 expect around <strong>$25\u2013$50 per user\/month<\/strong> for essential support.<\/p>\n<p>For more advanced services or <strong>fully managed IT help desk support<\/strong>, <strong>$100+ per user\/month<\/strong> is common.<\/p>\n<h2>What Impacts IT Help Desk Costs?<\/h2>\n<p>Several factors influence the final price you pay:<\/p>\n<h4>1. Scope of Services<\/h4>\n<p>The more comprehensive the support, the higher the cost. Services like on-site visits, 24\/7 support, and proactive monitoring add to the base rate.<\/p>\n<h4>2. Response Time (SLA)<\/h4>\n<p>Faster response times mean more resources for the service provider \u2014 and a higher price for you.<\/p>\n<h4>3. Company Size<\/h4>\n<p>Larger businesses with more devices and users require more support resources.<\/p>\n<h4>4. Security and Compliance<\/h4>\n<p>If your industry demands strict compliance (like healthcare or finance), expect to pay more for help desk operations that meet compliance requirements.<\/p>\n<h2>What to Expect from Your IT Help Desk Plan<\/h2>\n<p>When shopping for help desk support, consider these common inclusions:<\/p>\n<ul>\n<li>24\/7 help desk access<\/li>\n<li>Remote troubleshooting<\/li>\n<li>Patch management and updates<\/li>\n<li>User account setup<\/li>\n<li>Device and software installation<\/li>\n<li>Network support<\/li>\n<li>Monthly reporting and analytics<\/li>\n<\/ul>\n<p>Not all services include everything, so clarify what your pricing package covers.<\/p>\n<h2>Comparing IT Help Desk Pricing Models<\/h2>\n<table class=\"managed-table table-responsive mb-5\" cellpadding=\"0\">\n<tbody>\n<tr class=\"thead\" align=\"center\">\n<th class=\"first-head gridient1\" width=\"30%\" height=\"70\">Plan Type<\/th>\n<th class=\"first-head gridient2\" width=\"38%\" height=\"70\">Best For<\/th>\n<th class=\"first-head gridient3\" width=\"32%\" height=\"70\">Estimated Cost<\/th>\n<\/tr>\n<tr>\n<td class=\"font-weight-bold\">Hourly Support<\/td>\n<td>One-off issues, small businesses<\/td>\n<td>$75 \u2013 $150\/hr<\/td>\n<\/tr>\n<tr>\n<td class=\"font-weight-bold\">Basic Monthly Plan<\/td>\n<td>Small businesses, startups<\/td>\n<td>$25 \u2013 $50\/user\/mo<\/td>\n<\/tr>\n<tr>\n<td class=\"font-weight-bold\">Advanced Monthly Plan<\/td>\n<td>Medium-sized businesses<\/td>\n<td>$75 \u2013 $150\/user\/mo<\/td>\n<\/tr>\n<tr>\n<td class=\"font-weight-bold\">Fully Managed IT Help Desk<\/td>\n<td>Large businesses, enterprise-level<\/td>\n<td>$100 \u2013 $250+\/user\/mo<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>How Much Should an IT Help Desk Cost for Your Business?<\/h2>\n<p>Ultimately, the <strong>expected cost for <a href=\"https:\/\/www.extnoc.com\/managed-it-help-desk-support-services\/\">IT help desk support<\/a><\/strong> depends on your:<\/p>\n<ul>\n<li>Internal IT expertise<\/li>\n<li>Support needs (e.g., Windows vs.\u00a0Mac, cloud tools, cybersecurity)<\/li>\n<li>Growth projections<\/li>\n<li>Industry compliance requirements<\/li>\n<\/ul>\n<p>Use this simple formula to estimate your monthly cost:<\/p>\n<p>(Number of users) x (Per-user monthly rate) = Estimated monthly IT help desk budget<\/p>\n<p>Example: 20 employees x $50\/user = $1,000\/month<\/p>\n<h2>Tips to Save on IT Help Desk Services<\/h2>\n<ul>\n<li><strong>Bundle services<\/strong>: Some providers offer discounts for bundling with other IT services like cybersecurity or cloud hosting.<\/li>\n<li><strong>Choose a tiered plan<\/strong>: Not every user needs full support \u2014 some can be on a basic tier.<\/li>\n<li><strong>Ask for annual pricing<\/strong>: Paying yearly often brings a discount compared to monthly payments.<\/li>\n<li><strong>Clarify what\u2019s included<\/strong>: Avoid hidden fees by asking about what\u2019s NOT covered.<\/li>\n<\/ul>\n<h2>Final Thoughts<\/h2>\n<h3>Is IT Help Desk Worth the Price?<\/h3>\n<p>Yes \u2014 when downtime, security risks, and tech confusion cost your business more than the help desk ever will.<\/p>\n<p>Having a professional IT help desk support team can:<\/p>\n<ul>\n<li>Reduce downtime<\/li>\n<li>Improve employee productivity<\/li>\n<li>Strengthen your cybersecurity posture<\/li>\n<li>Give you peace of mind<\/li>\n<\/ul>\n<p>If you\u2019re still wondering,\u00a0<em>\u201chow much to set up an IT help desk?\u201d<\/em>, talk to a managed service provider for a personalized quote.\u00a0They\u2019ll assess your environment and recommend a plan that fits both your needs and budget.<\/p>\n<h2>What questions should you ask an IT help desk provider before signing a contract?<\/h2>\n<p>Before signing an IT help desk contract, ask about the <strong>SLA, guaranteed response times, support hours, and the scope of services<\/strong>. Clarify which users, devices, applications, and technical issues are covered, and any exclusions. Also ask whether 24\/7 or after-hours support carries additional fees and whether services such as on-site assistance, cybersecurity support, and emergency troubleshooting are included.<\/p>\n<p>Also understand the <strong>contract terms, escalation process, security practices, and cancellation policy<\/strong>. Ask how critical incidents are escalated, how support performance is reported, and what security controls protect your systems and data. Finally, confirm contract length, renewal terms, pricing changes, cancellation notice periods, and any additional or hidden charges before committing to a provider.<\/p>\n<h2>How much does 24\/7 IT help desk support cost?<\/h2>\n<p>24\/7 IT help desk support generally costs more than standard business-hours service because it requires continuous staffing and after-hours coverage. Pricing depends on factors such as the number of users, support scope, emergency response, and the <strong>SLA response time<\/strong>. Faster response guarantees and dedicated support resources can increase the monthly cost.<\/p>\n<p>For example, a company with 20 users paying <strong>$50 per user per month<\/strong> would have a base support cost of about <strong>$1,000 per month<\/strong>. Adding 24\/7 coverage may increase the monthly fee depending on the provider\u2019s staffing model and SLA requirements. Before choosing a plan, confirm whether overnight support, emergency incidents, escalation, and after-hours troubleshooting are included or billed separately.<\/p>\n<h2>What factors should you consider when choosing an IT help desk provider?<\/h2>\n<p>When choosing an <strong>IT help desk provider<\/strong>, consider their technical expertise, response times, and service-level agreements (SLAs). Look for a provider with experience supporting your technology environment and clear response and resolution targets. Also check available support channels, such as phone, email, chat, and remote support, to ensure users can get help when they need it.<\/p>\n<p>Security capabilities and scalability should also be part of your evaluation. A reliable provider should follow appropriate security practices and support your business as users, devices, and IT requirements grow. Before deciding, review <strong>customer feedback, service coverage, pricing, contract terms, and reporting capabilities<\/strong> to ensure the provider aligns with your operational needs and budget.<\/p>\n<h2>Are you looking for hourly IT help desk support, monthly per-user pricing, or fully managed help desk services?<\/h2>\n<p>The right <strong>IT help desk pricing model<\/strong> depends on your support needs, business size, and budget. <strong>Hourly support<\/strong> works well for occasional troubleshooting or one-time technical issues, while <strong>per-user pricing<\/strong> suits businesses that need predictable support based on the number of employees. Per-device pricing may be a better fit when support requirements are primarily tied to computers, servers, and other managed devices.<\/p>\n<p>For businesses that want predictable monthly expenses, <strong>flat-rate pricing<\/strong> provides a fixed fee for an agreed scope of services. If you need comprehensive support, proactive monitoring, ongoing maintenance, and 24\/7 assistance, <strong>fully managed IT help desk services<\/strong> may be a better fit. Compare service coverage, response times, SLAs, scalability, and total costs before selecting a model.<\/p>\n<h2>Frequently Asked Questions (FAQ)<\/h2>\n<div id=\"accordion\" class=\"accordion\">\n<div class=\"card\">\n<div id=\"headingOne\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseOne\" aria-expanded=\"false\" aria-controls=\"collapseOne\">\n<h5>How much does IT help desk support cost on average?<\/h5>\n<\/div>\n<div id=\"collapseOne\" class=\"collapse\" aria-labelledby=\"headingOne\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>The average cost typically ranges from $25 to $250 per user\/month, depending on the level of support. Hourly rates range between $75 and $150 for on-demand services.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingTwo\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseTwo\" aria-expanded=\"false\" aria-controls=\"collapseTwo\">\n<h5>What\u2019s included in a basic IT help desk service?<\/h5>\n<\/div>\n<div id=\"collapseTwo\" class=\"collapse\" aria-labelledby=\"headingTwo\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Basic plans usually cover remote support, software troubleshooting, password resets, and network connectivity assistance during business hours. These plans often cost between $25\u2013$50 per user\/month.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingThree\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseThree\" aria-expanded=\"false\" aria-controls=\"collapseThree\">\n<h5>Do IT help desk services charge per user or per device?<\/h5>\n<\/div>\n<div id=\"collapseThree\" class=\"collapse\" aria-labelledby=\"headingThree\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Providers offer both per-user and per-device pricing models. Some businesses choose per-user plans for simplicity, while others prefer per-device pricing for better control over support needs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingFour\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseFour\" aria-expanded=\"false\" aria-controls=\"collapseFour\">\n<h5>Can I get IT help desk support on an hourly basis?<\/h5>\n<\/div>\n<div id=\"collapseFour\" class=\"collapse\" aria-labelledby=\"headingFour\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Yes. For businesses that need occasional help, hourly IT help desk support is available at rates between $75 and $150 per hour, depending on complexity and provider.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingFive\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseFive\" aria-expanded=\"false\" aria-controls=\"collapseFive\">\n<h5>Is 24\/7 IT help desk support more expensive?<\/h5>\n<\/div>\n<div id=\"collapseFive\" class=\"collapse\" aria-labelledby=\"headingFive\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Yes. Plans that include 24\/7 support often cost more due to the extended availability and resources needed. Expect to pay toward the higher end of monthly pricing \u2014 typically $100+ per user.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingSix\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseSix\" aria-expanded=\"false\" aria-controls=\"collapseSix\">\n<h5>What factors affect the cost of IT help desk services?<\/h5>\n<\/div>\n<div id=\"collapseSix\" class=\"collapse\" aria-labelledby=\"headingSix\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Key cost drivers include:<\/p>\n<ul>\n<li>The number of users or devices<\/li>\n<li>Required support hours (business vs. 24\/7)<\/li>\n<li>On-site vs. remote support<\/li>\n<li>SLA (response time) requirements<\/li>\n<li>Security or compliance needs (e.g., HIPAA, PCI)<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingSeven\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseSeven\" aria-expanded=\"false\" aria-controls=\"collapseSeven\">\n<h5>Can I customize my IT help desk plan?<\/h5>\n<\/div>\n<div id=\"collapseSeven\" class=\"collapse\" aria-labelledby=\"headingSeven\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Absolutely. Many providers offer custom plans based on your business size, support needs, and compliance requirements. This allows better alignment with your goals and budget.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingEight\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseEight\" aria-expanded=\"false\" aria-controls=\"collapseEight\">\n<h5>Is it cheaper to outsource or build an in-house help desk?<\/h5>\n<\/div>\n<div id=\"collapseEight\" class=\"collapse\" aria-labelledby=\"headingEight\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Outsourcing is usually more cost-effective for small to mid-sized businesses, eliminating the need for full-time IT staff, benefits, and infrastructure costs.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingNine\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseNine\" aria-expanded=\"false\" aria-controls=\"collapseNine\">\n<h5>How much does it cost to set up an IT help desk for a small business?<\/h5>\n<\/div>\n<div id=\"collapseNine\" class=\"collapse\" aria-labelledby=\"headingNine\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Setup costs vary, but for a team of 10\u201320 users, expect monthly costs between $250 and $1,000, depending on the level of service required.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"card\">\n<div id=\"headingTen\" class=\"card-header collapsed\" data-toggle=\"collapse\" data-target=\"#collapseTen\" aria-expanded=\"false\" aria-controls=\"collapseTen\">\n<h5>Are there hidden fees with IT help desk services?<\/h5>\n<\/div>\n<div id=\"collapseTen\" class=\"collapse\" aria-labelledby=\"headingTen\" data-parent=\"#accordion\">\n<div class=\"card-body\">\n<p>Some providers may charge extra for services like on-site visits, after-hours support, or advanced security features. Always ask for a detailed pricing breakdown before signing a contract.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n<div class=\"content-cta\">\n<h5 class=\"cta-title\">Ready to Get Started?<\/h5>\n<p class=\"cta-text\">Explore cost-effective IT help desk support tailored to your business needs. Contact us today for a free consultation and estimate.<\/p>\n<p><a class=\"cta-btn\" href=\"https:\/\/www.extnoc.com\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you\u2019re looking for reliable IT help desk services, one of the first questions you\u2019ll likely ask is, \u201cHow much is IT help desk service?\u201d Whether you\u2019re a small business trying to budget for tech support or a growing enterprise looking to scale, understanding the cost of IT help desk services\u00a0is essential. In this guide, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":5482,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-5197","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-help-desk-services"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Much Does IT Help Desk Cost? Business Pricing Guide<\/title>\n<meta name=\"description\" content=\"Discover how much IT help desk services cost for businesses. Compare pricing models, cost factors, support tiers, and tips to choose the right provider.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.extnoc.com\/blog\/it-help-desk-service-pricing\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Help Desk Service Pricing: What You Need to Know Before You Buy\" \/>\n<meta property=\"og:description\" content=\"IT Help Desk Service Pricing explained. Compare costs, pricing models, key factors, and hidden fees to choose the best IT support plan for your business.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.extnoc.com\/blog\/it-help-desk-service-pricing\/\" \/>\n<meta property=\"og:site_name\" content=\"E-Pulse Blog\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-08T08:44:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T11:11:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.extnoc.com\/blog\/wp-content\/uploads\/2025\/08\/IT-Help-Desk-Service-Pricing-OG.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Allan Stuke\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"IT Help Desk Service Pricing: What You Need to Know Before You Buy\" \/>\n<meta name=\"twitter:description\" content=\"IT Help Desk Service Pricing explained. 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Compare pricing models, cost factors, support tiers, and tips to choose the right provider.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.extnoc.com\/blog\/it-help-desk-service-pricing\/","og_locale":"en_US","og_type":"article","og_title":"IT Help Desk Service Pricing: What You Need to Know Before You Buy","og_description":"IT Help Desk Service Pricing explained. 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