{"id":948,"date":"2022-06-15T14:43:33","date_gmt":"2022-06-15T14:43:33","guid":{"rendered":"https:\/\/extnoc.com\/reactapi\/learn\/?p=948"},"modified":"2026-11-05T16:20:14","modified_gmt":"2026-11-05T16:20:14","slug":"voip-services","status":"publish","type":"post","link":"https:\/\/www.extnoc.com\/learn\/general\/voip-services\/","title":{"rendered":"What is Managed VoIP Services? How Does VoIP Work"},"content":{"rendered":"<p>Do you want to save money on your phone bill? If yes, then managed VoIP services might be the solution for you. Managed VoIP Services are cloud-based telephone systems that allow you to make calls over the Internet instead of using your regular landline or mobile service provider.<span id=\"scroll-0\" class=\"section scrollspy\"><\/span> It is a virtual PBX system that enables you to make and receive calls from anywhere at any time. The main advantage of using it is that you don\u2019t have to pay for long-distance charges. Check more in detail about Managed VoIP Services and their benefits.<\/p>\n<h2>What is Managed VoIP Service?<\/h2>\n<p>Managed VoIP Services are services that allow businesses to reduce their telecom costs by outsourcing their phone calls to third-party companies. It will enable businesses to save money on long-distance charges and other associated expenses.<\/p>\n<p>VoIP stands for Voice over Internet Protocol. This type of communication uses the Internet instead of traditional telephone lines. The advantage of using VoIP is that it allows you to communicate from anywhere at any time.<\/p>\n<p>With the rise of smartphones, tablets, and laptops, consumers now expect to be able to access information and perform tasks wherever they are. As such, businesses are looking for ways to cut operational costs, and one way to achieve this is through the use of managed VoIP services.<\/p>\n<p><a href=\"https:\/\/www.extnoc.com\/managed-voip-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Managed VoIP Service<\/a> providers offer a variety of features such as call forwarding, voicemail, caller ID, conference calling, etc. They also provide advanced features like HD voice quality, unlimited minutes, and free incoming calls.<\/p>\n<h2>What Is Voice Over Internet Protocol (VOIP)?<\/h2>\n<p>A typical home computer uses a modem to send and receive information via the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Public_switched_telephone_network\" target=\"_blank\" rel=\"noreferrer noopener\">public switched telephone network<\/a> (PSTN). When you call, your computer sends out a signal that travels along the PSTN and reaches the destination number. The speed of the PSTN limits this method of communication. With a standard analog phone line, the maximum rate is approximately 56 Kbps.<\/p>\n<p>A digital phone line works much faster, and it transmits signals digitally rather than sending out analog waves. Digital technology also enables computers to transmit audio information without losing sound quality.<\/p>\n<p>For these reasons, many companies are now offering high-speed connections over the Internet. This type of connection is called &#8220;voice over internet protocol&#8221; or &#8220;VoIP.&#8221;<\/p>\n<h2>How Does VoIP Work?<\/h2>\n<p>With VoIP, you can connect to the Internet and use your existing phone equipment to place calls. Your computer is an intermediary between your <a href=\"https:\/\/www.extnoc.com\/learn\/networking\/lan-services\/\">local area network (LAN)<\/a> and the Internet.<\/p>\n<p>You can either use a traditional analog phone adapter or a specialized VoIP card, and both cards work similarly. The difference is that with a traditional analog phone adapter, you must purchase a separate device to convert your analog phone into a digital format.<\/p>\n<p>With a VoIP card, you don&#8217;t have to buy anything additional. All you need is a broadband connection and a compatible phone, and you simply plug the phone into the VoIP card.<\/p>\n<p>When you dial a number, the VoIP software converts the digits into data packets and sends them across the Internet to the destination number. Once there, the packets are converted back into human speech.<\/p>\n<h2>Benefits of Managed VoIP<\/h2>\n<p>Here are some of the reasons why many business owners choose managed VoIP services:<\/p>\n<ul>\n<li><strong>Better Quality Calls <\/strong>&#8211; One of the best things about VoIP is that it provides much higher-quality sound than traditional telephones, and this means that you&#8217;ll hear fewer dropped calls and clearer conversations.<\/li>\n<li><strong>Less Expensive Long Distance Charges <\/strong>&#8211; Because VoIP doesn&#8217;t use traditional phone lines, you won&#8217;t incur additional fees when making or receiving calls across state lines. This makes it possible to reduce your long-distance bills by hundreds of dollars each year.<\/li>\n<li><strong>Scalable Solutions<\/strong> &#8211; With a managed VoIP solution, you can easily add new users without upgrading your existing system. You don&#8217;t have to invest in expensive upgrades every time you add staff members.<\/li>\n<li><strong>Flexibility &#8211;<\/strong> With a managed VoIP solution you can quickly scale up or down as needed. For example, if necessary, you could start small and grow into a large enterprise..<\/li>\n<li><strong>No Need for Hardware<\/strong> &#8211; Unlike traditional telephony systems, which require physical equipment such as PBXs and modems, VoIP requires only one piece of hardware \u2013 an IP router.<\/li>\n<li><strong>Easy Setup &#8211;<\/strong> A VoIP system with a <a href=\"https:\/\/www.extnoc.com\/blog\/whats-in-a-great-managed-service-providers-value-proposition\/\" target=\"_blank\" rel=\"noopener\">managed service provider<\/a> is usually very easy. The process typically involves connecting your phones to the <span id=\"scroll-4\" class=\"section scrollspy\"><\/span> company&#8217;s IP router, configuring the router, and adding a couple of numbers.<\/li>\n<li><strong>Great Customer Service &#8211;<\/strong> Most managed VoIP providers offer excellent customer service. You&#8217;ll never get disconnected or lose your connection because they&#8217;re always there to help.<\/li>\n<\/ul>\n<h2>What Ongoing Maintenance Is Required For Managed VoIP Services?<\/h2>\n<p>Ongoing maintenance helps keep managed VoIP services reliable, secure, and available for daily business communication. Important maintenance activities include:<\/p>\n<ul>\n<li><strong>System Monitoring<\/strong>: Continuously monitor VoIP servers, network connectivity, call traffic, and service availability to identify performance issues.<\/li>\n<li><strong>Firmware Updates<\/strong>: Regularly update IP phones, routers, gateways, and other VoIP devices to fix security vulnerabilities and improve compatibility.<\/li>\n<li><strong>Configuration Reviews<\/strong>: Review call routing, user permissions, voicemail settings, SIP configurations, and network settings to ensure they meet business requirements.<\/li>\n<li><strong>Troubleshooting<\/strong>: Identify and resolve issues such as dropped calls, one-way audio, registration failures, and poor voice quality.<\/li>\n<li><strong>Routine Performance Checks<\/strong>: Evaluate latency, jitter, packet loss, bandwidth usage, and call quality to maintain consistent communication.<\/li>\n<li><strong>Security Checks<\/strong>: Review access controls, authentication settings, firewall rules, and suspicious calling activity to protect VoIP infrastructure from unauthorized access.<\/li>\n<\/ul>\n<h3>How Can Network Latency, Jitter, and Packet Loss Affect VoIP Calls?<\/h3>\n<p>Network latency, jitter, and packet loss can degrade VoIP call quality by disrupting real-time voice transmission over the internet. These issues can delay conversations, distort audio, and drop calls.<\/p>\n<ul>\n<li><strong>Network Latency<\/strong>: High latency delays the time between speaking and hearing a response, making conversations difficult. Businesses can reduce latency by optimizing network routes, using reliable internet connections, and minimizing unnecessary network traffic.<\/li>\n<li><strong>Jitter:<\/strong> Jitter occurs when voice data packets arrive at irregular intervals, causing choppy or interrupted audio. Using Quality of Service (QoS) settings and jitter buffers helps keep voice transmission consistent.<\/li>\n<li><strong>Packet Loss:<\/strong> Packet loss happens when voice data packets fail to reach their destination, resulting in missing words, distorted sound, or dropped calls. Businesses can reduce packet loss by improving network capacity, monitoring congestion, and optimizing router and firewall configurations.<\/li>\n<\/ul>\n<p>Regular network monitoring, bandwidth management, and QoS implementation help maintain stable VoIP connections and consistent call quality.<\/p>\n<h2>What Steps are Involved in Migrating from Traditional Phone Systems to VoIP?<\/h2>\n<p>Migrating from traditional phone systems to VoIP requires careful planning to keep business communication uninterrupted. The process involves the following steps:<\/p>\n<ol>\n<li><strong>Assess Network Readiness<\/strong>: Evaluate existing internet connectivity, bandwidth, network infrastructure, and device compatibility to determine whether the network can support VoIP calls.<\/li>\n<li><strong>Select a VoIP Provider<\/strong>: Compare providers based on pricing, service reliability, security features, scalability, technical support, and service level agreements (SLAs).<\/li>\n<li><strong>Port Existing Phone Numbers<\/strong>: Transfer existing business phone numbers to the new VoIP provider to maintain communication with customers and business partners.<\/li>\n<li><strong>Configure the VoIP System<\/strong>: Set up IP phones, softphones, call routing, voicemail, auto-attendants, user accounts, and other required communication features.<\/li>\n<li><strong>Test the System<\/strong>: Conduct test calls to check voice quality, connectivity, call forwarding, voicemail, and compatibility across different devices.<\/li>\n<li><strong>Train Employees<\/strong>: Provide training on using VoIP applications, managing calls, accessing voicemail, transferring calls, and troubleshooting common issues.<\/li>\n<li><strong>Complete the Migration<\/strong>: Move all business communication to the VoIP system after successful testing and monitor performance to identify and resolve any initial issues.<\/li>\n<\/ol>\n<h3>How Do Quality of Service Settings Prioritize Voice Traffic?<\/h3>\n<p>Quality of Service (QoS) settings help prioritize VoIP traffic over less time-sensitive network activities, ensuring voice packets are transmitted with minimal delays and interruptions.<\/p>\n<p>Businesses can use the following techniques to maintain consistent call quality:<\/p>\n<ul>\n<li><strong>QoS Policies:<\/strong> Configure network policies to identify and prioritize voice packets over regular data traffic, reducing delays during network congestion.<\/li>\n<li><strong>Voice VLANs<\/strong>: Create separate virtual LANs for voice traffic to isolate VoIP devices from regular business data and improve network management.<\/li>\n<li><strong>Traffic Prioritization<\/strong>: Use traffic classification and DSCP marking to prioritize voice packets over activities such as file downloads and email transfers.<\/li>\n<li><strong>Bandwidth Allocation<\/strong>: Reserve sufficient network bandwidth for simultaneous VoIP calls to prevent congestion and maintain clear audio.<\/li>\n<li>Network Monitoring: Monitor latency, jitter, and packet loss to spot performance issues and adjust QoS settings as needed.<\/li>\n<\/ul>\n<p>Proper QoS configuration helps businesses maintain stable VoIP connections, reduce call interruptions, and deliver a better communication experience.<\/p>\n<h2>How Can Managed VoIP Integrate With CRM and Help Desk Platforms?<\/h2>\n<p>Integrating VoIP with CRM and help desk platforms lets businesses connect their phone systems to customer management and technical support applications. This integration helps employees access customer information, manage calls, and handle support requests from a centralized platform.<\/p>\n<p>CRM integration lets employees view customer details, contact information, past interactions, and service history while handling incoming calls. This helps support and sales teams understand customer requirements and provide more personalized assistance.<\/p>\n<p>Automatic call logging records important call details, such as caller information, call duration, timestamps, and interaction history, directly in the CRM or help desk platform. Employees can refer to previous conversations without manually entering the same information.<\/p>\n<p>Screen pop-ups display relevant customer records automatically when an incoming call arrives. Support agents can quickly identify callers, review past issues, and understand their needs before the conversation starts.<\/p>\n<p>Help desk integration can automatically create support tickets when customers report technical problems during calls. The system can associate call details with the relevant ticket, making it easier for technicians to track issues, assign tasks, and manage resolutions.<\/p>\n<p>Communication workflow automation connects calling activities with business processes. For example, businesses can automatically assign customer calls, trigger follow-up reminders, update ticket statuses, and notify relevant teams when additional support is required.<\/p>\n<h2>Choosing a Managed VoIP Provider?<\/h2>\n<p>When choosing a managed VoIP provider, look for one that meets your needs. Some important factors to consider include:<\/p>\n<ul>\n<li><strong>Bandwidth Requirements &#8211; <\/strong>The amount of data that passes through your network at any given moment is known as bandwidth. If your network isn&#8217;t fast enough, you may experience slowdowns and delays in transferring files and other types of data. A well-managed VoIP provider should be able to meet your bandwidth requirements.<\/li>\n<li><strong>Features &#8211;<\/strong> Look for a provider that has the features you want. These might include call recording, voicemail transcription, call forwarding, etc.<\/li>\n<li><strong>Support Options &#8211; <\/strong>Ensure that the provider offers telephone and email support. In addition, ask them whether their technicians are available during normal business hours or whether you need to contact them after hours.<\/li>\n<li><strong>Pricing Structure &#8211;<\/strong> Don&#8217;t sign up for a plan that costs more than what you&#8217;d pay for a similar plan from another provider. Also, avoid plans that charge extra for certain services like faxing or voicemail.<\/li>\n<li><strong>Security &#8211;<\/strong> Ask the provider about its security policies and procedures. Does it encrypt communications? How does it handle passwords? Do they have access to your records?<\/li>\n<\/ul>\n<p>In-Conclusion, Managed VoIP services are becoming popular as they offer many benefits over traditional phone service providers. With managed VoIP services, you don&#8217;t have to worry about maintenance or installation costs, and you won&#8217;t be required to purchase expensive equipment. Managed VoIP services are a great way to reduce monthly expenses without sacrificing quality. If you are looking for a reliable <a href=\"https:\/\/www.extnoc.com\/learn\/general\/voice-services\/\">managed VoIP service provider<\/a>, look no further than ExterNetworks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you want to save money on your phone bill? If yes, then managed VoIP services might be the solution for you. Managed VoIP Services are cloud-based telephone systems that allow you to make calls over the Internet instead of using your regular landline or mobile service provider. It is a virtual PBX system that [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-948","post","type-post","status-publish","format-standard","hentry","category-general"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What is VoIP Services? 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