IT Help Desk Services
IT Help Desk Services
Call it the best of both worlds. Outsourced IT Managed Services with 24/7 access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, managed by a team of trained experts on hand 24 hours a day, 7 days a week. IT Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical. We leave nothing to chance.
Service Desk and Remote Support
There are many additional benefits from what is a higher and more comprehensive Help Desk Services. Take advantage of effective remote support from our state-of-the-art facilities that manage incidents with a superior level of user satisfaction at dramatically lower cost than site-level support. The majority of service requests are resolved in a single phone call, but it for any reason the nature of your problem requires a more in-depth solution we’re ready. All the details of your case are recorded and immediately escalated to a Level 2 technician to get you the support you need faster.
Our Service Desk agents have the talent, knowledge and experience to assist users with any IT related issues. Their on-going training and access to the latest knowledge and industry-leading tools allows them to resolve issues rapidly and accurately. We can even help with off-the-shelf software and common IT devices, as well as support for custom applications using scripts and answers you provide.
Clients can call our toll free helpdesk support number at any time and be immediately connected to a trained professional ready and waiting to take their call. From resource identification to software troubleshooting and system checks, our global teams can swiftly establish the nature of your service request and initiate efficient incident and problem management with a proven, cost-effective managed approach.
Getting Started
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Frequently Asked Questions
What are Externetworks IT Service Desk Services?
Externetworks offers a wide range of IT Help Desk Services designed specifically for small businesses. These include:
24 Hour Onsite Tech Support - A dedicated agent will work directly with you to diagnose problems and recommend solutions. You'll receive immediate response times and resolution options tailored to your needs.
Remote Access & Monitoring – Get instant access to expert technicians via telephone, webchat, video conferencing, screen sharing, etc., so you never miss a beat.
What is IT service desk support?
Much more than a traditional support desk, The IT service desk services provided by Externetworks give our customers professional and immediate help desk support without the costly overhead.
Is there any difference between managed and unmanaged help desks?
A managed help desk is typically used when companies have multiple locations and/or remote workers. In this case, the organization's help desk provider manages all aspects of the customer relationship, including reporting, escalation, and other administrative functions. An unmanaged help desk is usually provided by an outsourced vendor such as ours. This means they handle everything except billing.
Just like your favorite football teams' roster of physical therapists, trainers, and managers, outsourcing the IT team is the behind-the-scenes most valuable member of your organization.
What types of IT services do Externetworks offer?
Externetworks offers many comprehensive businesses IT services for small businesses, medium-sized businesses, and large businesses require Full or part-time support desk services are available.
What is Externetworks IT Support & Service Desk?
The IT Support & Service desk is staffed with over 300+ certified IT professionals who are available to you 24x7x365.
What is a Managed Help Desk?
Businesses that utilize a Managed Help Desk services outsource their level 1 and 2 IT support requests to an IT services provider.
A managed help desk is when companies hire third-party vendors to handle all of their help desk needs. These solutions include:
Ticket management systems – An integrated platform designed specifically for helping organizations manage tickets across multiple channels, including email, phone calls, webchats, social media, etc.
In short, these platforms allow users to submit tickets via any channel and track them through every step of the lifecycle from creation to closure. They also have built-in tools such as reporting, analytics, workflow automation, and CRM/ERP applications integration.
Knowledge bases contain information regarding products, procedures, policies, FAQs, troubleshooting guides, videos, images, etc.
How much does it cost to outsource help desk support?
The price varies depending upon how long you need the assistance and what type of solution you choose. Contact one of our representatives today to learn about pricing!
Why should I consider outsourcing my IT department?
Outsourcing your IT department frees up valuable resources in order to focus on other areas within your company. It also helps reduce costs by eliminating redundant staff members and allowing employees to spend less time managing technology infrastructure.
What are the benefits of outsourcing your help desk services?
Outsourcing your help desk services is a great way to save money and increase efficiency. The main benefit of outsourcing your help desk services is that you can focus on other aspects of your business instead of having to worry about customer service.
Outsourcing helps you focus on what you do best, while outsourcing takes care of the rest. The main benefit of using an outsourced help desk solution for small businesses is that they offer a wide range of features at affordable prices.
What are different types of service desk support?
Service Desk Support is a process where a company provides technical support for customers who use their software or hardware. The main goal of a service desk is to provide timely resolution to customer issues. A typical service desk includes a ticketing system, knowledge base, helpdesk, and escalation processes.
