Tenacious
As your trusted partner, our Managed Voice Services at ExterNetworks will manage your cloud-based unified communications strategy in the most effective manner, keeping costs in check, and overseeing operations from end-to-end, including planning, testing, implementation, managing device level updates.
Unflappable
With the importance of your business telecommunication needs at the very heart of what we do, we offer one point of contact that allows you to manage your service with ease.
Proficient
Our VoIP solutions are designed with security and reliability at their core. With the quality of service, predictability and optimal design being central in our vision, we offer 20+ years experience at pro-active management of communication services.
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We Can Help You With
As part of our full Managed Solutions portfolio, it helps you better manage your distributed network and keep costs in check.
Designing an Optimal
System for Your Business
We meet all of your needs from providing and installing equipment through monitoring and controlling your voice services to ensure that they perform to the highest level all of the time.
Installation and Training
Whatever the size of your organization, we can help. Whether you are a large company working across numerous locations with extensive installation demands, we’ll meet those technical needs in a cost-effective manner.
Customizations and
Call Flow Design
With best-in-class support, our managed voice services are engineered to deliver the best cloud-based unified communications that are fully customizable to the needs of your specific business.
Seamless Integration with
Smartphones and Desktops
We offer all-in-one VoIP communication platforms with both wired and wireless handsets, including desktop and smartphone integration, advanced calling features, long-distance and global calling.
Voice Conferencing
Our managed voice service works with a variety of devices. It uses advanced technology to provide flawless video conferencing that exceeds the needs of your business.
Support by Our
Certified Technicians
With multi-site support analytics, security and backup, you can rest assured that as part of our fully managed solutions portfolio, your distributed network will be reliable across every device within your organization.
What our Experts Can Do For You
ExterNetworks fully-managed voice services provide customers with complete network reliability, overseeing all technology operations from end-to-end. As your trusted IT partner, we manage your cloud-based unified communications strategy from planning, testing, and implementation to managing device level updates. Our VOIP solutions are designed and built around reliability and quality service, running predictably, optimally, and securely for a global clientele, including businesses in the United States.
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Need Help? We're Here for Fortune 500 Enterprises
ExterNetworks provides a broad range of enterprise-grade Managed IT Services specifically designed for Fortune 500 companies.
Our team of highly qualified and trained professionals are always ready to assist you around the clock with guaranteed SLA performance.
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Our Fortune 500 specialists help you in getting the right enterprise solution for your business within your budget. Fill the form & Get the best enterprise quotes with guaranteed SLAs.
Request a QuoteSchedule an Enterprise Demo
Some enterprise stories are better if shown than told! Request a free demo to experience how ExterNetworks Fortune 500-grade Managed IT services can benefit your large enterprise. Schedule a Demo Today!
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Have Questions about Fortune 500 services? Fill out the form, and our enterprise experts are ready to offer 24/7 support with guaranteed SLAs. Call Us Today!
SALES: (732) 624-1900
Resources
White Paper
A Guide to Managed Technology Services and its Role in Solving Current IT Challenges.
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Case Study
How to Meet Your Vision Through Core Strategic Operations Using Managed NOC
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But if we didn't, just reach out to us and we'll be happy to answer your questions.
Contact UsFAQ's
Managed Voice Service is a fully outsourced business communication solution where a service provider handles the deployment, monitoring, maintenance, and support of your voice infrastructure. It includes VoIP systems, call routing, system updates, and performance management, ensuring reliable, high-quality business communications without burdening your internal IT team.
Managed voice services help businesses reduce operational costs, improve call quality, and ensure system reliability. They also provide proactive monitoring, faster issue resolution, scalability for business growth, and expert support—allowing your team to focus on core business operations instead of managing voice systems.
VoIP is the technology that enables voice calls over the internet, while Managed Voice is a complete service that includes VoIP along with ongoing management, monitoring, maintenance, and support. In simple terms, VoIP is the tool, and Managed Voice is the fully managed solution that ensures optimal performance and reliability of that tool.
Traditional telephony relies on on-premises hardware and PSTN lines, requiring internal maintenance. Managed Voice Services, on the other hand, leverage cloud-based or hybrid VoIP infrastructure, proactive monitoring, centralized management, and SLA-driven support—reducing operational overhead and improving flexibility.
A comprehensive Managed Voice Services package may include:
- VoIP system deployment and configuration
- SIP trunk management
- Hosted PBX or Cloud PBX management
- Unified Communications (UC) integration
- 24/7 monitoring and troubleshooting
- Call quality and performance analytics.
- Network readiness assessment
- Security and fraud prevention controls
- Disaster recovery and failover setup
Yes. Enterprise-grade Managed Voice Services include:
- Encrypted voice traffic (SIP-TLS, SRTP)
- Firewall and session border controller (SBC) configuration
- Fraud detection and prevention
- Compliance alignment (HIPAA, PCI-DSS, where applicable)
- Continuous monitoring for suspicious activity
Security is built into both the network and application layers.
Absolutely. Managed Voice platforms are highly scalable. Businesses can add or remove users, extensions, locations, or features without major infrastructure changes. This is especially beneficial for growing enterprises, remote teams, and multi-location organizations.
Providers use Quality of Service (QoS) optimization, bandwidth assessment, jitter monitoring, latency analysis, and real-time call analytics to maintain optimal voice quality. Proactive alerts help resolve issues before they impact users.
Centralized cloud management enables uniform policy enforcement, extension dialing across branches, centralized reporting, and seamless communication between locations without additional hardware at every site.
Key evaluation criteria include:
- Industry experience and technical expertise
- Network redundancy and infrastructure reliability
- Security framework
- Scalability options
- SLA commitments
- 24/7 support availability
- Integration capabilities
- Transparent pricing structure
Yes. Many providers design solutions aligned with industry regulations such as HIPAA (healthcare), PCI-DSS (finance), and other data protection standards, depending on business needs.