Call it the best of both worlds. Outsourced NOC Service with 24/7 access to experts for peace of mind. We provide all clients access to our 24x7 Help Desk Services, manned by a team of trained experts on hand 24 hours a day, 7 days a week. Help Desk Services are essential components of efficient IT operations and accurate recording and processing of end-user service requests in an effective manner is critical. We leave nothing to chance.
We don't like to wait and don't think you should too. Our priority is giving every client the support they need by recording and process service requests as efficiently as possible. To ensure continuous coverage day and night, all ExterNetworks clients have additional access to our 24x7 Remote Support. Our team of trained experts is on hand 24 hours a day, 7 days a week to provide immediate help and peace of mind.
At ExterNetworks, NOC engineers will be supervising and trouble-shooting your network sans breaks, so there is no chance of disruption. We ensure you experience no network shutdowns, effectively saving you from massive losses.
With ExterNetworks as your MSP, you have the peace of mind of having expert NOC engineers working 24/7 and 365 days a year, ensuring your network has the best uptime and performance.
Our scalable NOC services ensure you have a network uptime better than your competition, with cutting-edge Artificial Intelligence system aiding our NOC engineers in quickest problem detection.
The outsourced NOC services will make sure you have expert hands supporting your NOC monitoring and remediation needs. And all of this for no extra time at your cost.
Our active scanning of each new devices ensures your NOC is always secured from rogue devices. Our NOC utilizes the latest monitoring tools to detect, diagnose and remediate any network performance issues.
ExterNetworks offers detailed network infrastructure reports, so your network managers can keep track of network performance and latest information on the health of your network hardware and software.
ExterNetworks is a premier single-source provider of comprehensive technology solutions with over 15 years of specialized proficiency in Managed Technology Services, Application Development Services, and Technology Staffing Services. Our commitment lies in being a seamless extension of any organization's IT framework, ensuring their technology needs are not just met but surpassed. We offer a complete IT Outsourcing Package encompassing IT Talent Management, IT Management, and Application Development, aimed at not only enhancing operational efficiencies but also elevating business competitiveness for sustainable growth.
Since our inception in 2001, our trajectory has been one of continuous growth and innovation. Today, we stand as a beacon of reliability, offering a singular point of contact for end-to-end technology solutions to tackle any IT challenge. Our robust platform is designed to comprehensively address the diverse needs of companies across various sectors, including education, government, hospitality, finance, cloud innovation, and beyond.
At ExterNetworks, we understand that every client is unique. That's why we take pride in maintaining a diverse customer portfolio, serving a wide range of industries with tailored solutions that empower growth and success. Trust us to be your partner in navigating the ever-evolving landscape of technology, propelling your business towards new heights of achievement.
By partnering with a reliable outsourced NOC Service provider, businesses can benefit from significant cost savings, improved operational efficiency, enhanced security, and access to expert network management without the challenges of maintaining an in-house NOC.
Introducing our cutting-edge Business Network Operations Center (NOC) services: where innovation meets reliability. With our dedicated team of experts at the helm, we're poised to transform your network's trajectory. From seamless operations to proactive monitoring and rapid issue resolution, let our expertise shape your network's future. Experience unparalleled efficiency, security, and scalability, all tailored to meet your business needs. Trust us to navigate the complexities while you focus on what truly matters – propelling your business forward. Discover the power of partnership; let's sculpt success together.
Service Level Agreements (SLAs)We offer automated support for Incident, Problem, Change, and Configuration management, ensuring strict adherence to your Service Level Agreements (SLAs).
500+ NOC-Certified EngineerWith a talent pool exceeding 500+ NOC-certified engineers, we diligently monitor and maintain network devices, enterprise servers, databases, and applications to uphold optimal performance.
Reducing AnomaliesOur focus on reducing anomalies in infrastructure health, security, and capacity guarantees the highest level of network performance.
Comprehensive SupportOur web-based service desk aligns seamlessly with ITIL® v3 best practices, providing comprehensive support.
User ManagementWe drive enhanced employee productivity and efficiency through strategic partnerships with our user management services.
Enterprise-Class SupportWe leverage Enterprise-class support tools and an extensive employee knowledge base for swift and efficient troubleshooting and root-cause analysis.
Experience the difference that ExterNetworks can make for your business. Contact us today to learn more about our services and how we can help you achieve your IT goals.
The cost of outsourced NOC services depends on factors such as the number of devices, infrastructure complexity, monitoring scope, coverage hours, SLA requirements, remediation responsibilities, integrations, and reporting needs. Because these requirements vary by environment, providers typically customize pricing rather than applying a generic price to every organization.
Since pricing varies by environment and service scope, request a Quote for a customized estimate.
An outsourced NOC can detect and acknowledge network incidents within defined SLA targets, while troubleshooting, escalation, and resolution times depend on incident severity and the agreed service scope. Confirm response and resolution commitments with the provider based on your environment, coverage requirements, and escalation process—contact us for a consultation or customized quote.
Outsourcing your NOC does not necessarily replace your internal IT team; it can extend their capacity by handling continuous monitoring, alert management, troubleshooting, and defined network operations tasks. Responsibilities are divided based on the agreed service scope and escalation model, with complex or business-specific issues escalated to your internal team when needed.
An outsourced NOC can monitor routers, switches, firewalls, servers, WAN links, VPNs, cloud infrastructure, databases, applications, and other network appliances. Actual coverage depends on your IT environment, monitoring tools, integrations, and the systems included in the agreed service scope.
No. An outsourced NOC focuses on network and infrastructure availability, performance, and operational issues. At the same time, a Help Desk handles end-user support, and a SOC focuses on cybersecurity monitoring, threat detection, and incident response. These teams can work together through defined escalation and collaboration processes.
Onboarding typically involves discovery, device inventory, monitoring integration, alert tuning, documentation, escalation setup, testing, and transition to steady-state monitoring; the timeline depends on the environment's size and complexity. Talk to an Expert to discuss your requirements and get a customized onboarding plan.
An outsourced NOC can support security by monitoring network devices, identifying unusual activity or anomalies, and escalating suspected security incidents to the appropriate security team. It may coordinate with SOC functions for investigation and response, but NOC services alone do not provide complete cybersecurity protection.
Outsourced NOC providers typically provide reports covering uptime, incidents, alerts, SLA compliance, network performance, recurring issues, capacity trends, and remediation activity. You can customize reporting frequency and detail based on your operational requirements and service scope.
Look for 24/7 coverage, broad monitoring capabilities, clearly defined escalation procedures and SLAs, appropriate remediation authority, ITSM integrations, detailed reporting, strong security practices, technical expertise, and a structured onboarding process. Talk to a NOC Expert to discuss your environment and find an outsourced NOC service aligned with your operational requirements.
