But what if you could get some help? Someone to take care of the NOC and help desk services for you so you can focus on your work and get it done.

ExterNetworks can help you with that. We provide outsourced NOC and help desk services so you can focus on your work and get it done. Contact us today to find out more.

We don’t like to wait and don’t think you should have to. Our priority is giving every client the support they need and to record and process Outsourced Help Desk Services requests as efficiently as possible.

To ensure continuous coverage day and night, all ExterNetworks clients have additional access to our 24×7 Remote Support. Our team of trained experts is on hand 24 hours a day, 7 days a week to provide immediate help and peace of mind.

Benefits of an Outsourced NOC Helpdesk?

There are many additional benefits. Effective remote support improves user satisfaction, and by managing most incidents via our Service Desk, our clients reduce the cost of site-level support. The majority of service requests are resolved in a one single phone call, but if for any reason the nature of your problem requires a more in-depth solution, all details of your case are recorded and you will be immediately accelerated to a Level 2 technician.

Outsource Help Desk Services work closely with ExterNetworks Site Survey Services. We deploy local resources only when the situation requires more, such as hardware failure or system parts replacement. Depending upon your location and service level agreement, a trained engineer can be dispatched to your site within a maximum of six hours.

The peace of mind comes with having a certified team of help desk professionals supporting our customers. A good helpdesk can make a huge difference to your bottom line. Here are some ways that outsourcing your helpdesk saves you time and money.

Reduce Costs

Outsourcing your network operations center and helpdesk frees up your internal resources to focus on growing your business.

Increase Customer Satisfaction

When your customers know they can contact you 24/7/365 days a year, they feel valued and appreciated. They won’t hesitate to recommend you to others.

Improve Efficiency

By Outsourcing your Helpdesk, you’ll free up your employees’ time to work on projects that benefit your business. This could include training new staff members, developing marketing campaigns, managing sales leads, etc.

Get Expert Advice

Our help desk specialists are trained to deal with complex problems. They’re able to identify potential issues before they become serious problems.

Get Access to Real-Time Data

Your help desks can provide detailed reports that show what’s happening across every department within your organization. These reports enable you to spot trends and take action accordingly. Avoid Downtime – If there’s ever a problem with one of your servers or applications, it doesn’t matter how big or small – your helpdesk specialist will be notified immediately.

Avoid Downtime

If there’s ever a problem with one of your servers or applications, it doesn’t matter how big or small – your helpdesk specialist will be notified immediately.

Help Desk Outsourcing Services

Help desk outsourcing services provide support for customers who use third party software applications. The service provider provides technical assistance to end users through phone calls, emails, chat sessions, and other forms of communication.

Why Choose ExterNetworks

ExterNetworks offers a cost-effective way to scale your managed services business. We provide a full range of IT managed services, including:

  • Onsite Support
  • Remote Support
  • Network Managed Services
  • Network Design and Consulting
  • IT Outsourcing
  • Structured Cabling
  • NOC Support
  • Site Survey
  • Network Assessment
  • Break fix support
  • NOC Services
  • NOC as a Service
  • IT Break fix services
  • Smart hands services

Our focus is to deliver the best value proposition to customers while maintaining high levels of customer satisfaction. With over 20+ years of experience serving the technology industry, we know what it takes to grow your business.

We offer a unique partnership model where we work closely with our clients to understand their needs and goals. We then use our expertise to develop customized solutions that maximize efficiency and reduce costs. As a result, our clients enjoy significant savings without sacrificing quality.

Our goal is to make sure your business grows and thrives. We are committed to creating long-lasting partnerships with our clients. Our highly skilled technical experts ensure your systems remain up and running. Our dedicated client success managers work directly with your team to resolve issues.

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