Accuracy
Our team of experienced engineers deliver quality at every turn. We pride ourselves on operating to the highest standards.
Proficiency
SLA-based agreements and great expertise in the industry. You will struggle to find a higher-skilled team elsewhere.
Safety
Data security is at the core of what we do. Data breaches are on the rise, yet we make sure that you are not just another statistic.
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Complete SLA Based Services
Manage resources and processes more efficiently through the ITIL framework, all aligned to your business needs, improving efficiency and reducing costs. We don’t offer a one-size-fits-all solution in a box, but customized service level agreements to meet your specific business objectives.
Fast Turnaround
You won’t have to wait days and days for a response
Timely Resolution
It is always our aim to resolve any problems as efficiently as possible
Guaranteed Uptime
We assure your site will be online a certain percentage of a year
Data Security
Your security is our priority; don’t be the next victim of a data breach
Realtime Updates
Get updates as and when they happen; you’re never left in the dark
Round the Clock Availability
It’s always work hours somewhere, and we’re always available
What our Experts Can Do For You
Metrics reflect your needs, not our convenience, and can feature critical benchmarks such as Time Service Factors, Turn-Around Time, First Call Resolution, Average Speed to Answer, Mean Time to Recover, and more. These services are available to clients globally, including those in the United States. Connect with the services that you need, no matter where you are located. Contact us today for more information about the services that we provide.
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Need Help? We're Here for Fortune 500 Enterprises
ExterNetworks provides a broad range of enterprise-grade Managed IT Services specifically designed for Fortune 500 companies.
Our team of highly qualified and trained professionals are always ready to assist you around the clock with guaranteed SLA performance.
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Our Fortune 500 specialists help you in getting the right enterprise solution for your business within your budget. Fill the form & Get the best enterprise quotes with guaranteed SLAs.
Request a QuoteSchedule an Enterprise Demo
Some enterprise stories are better if shown than told! Request a free demo to experience how ExterNetworks Fortune 500-grade Managed IT services can benefit your large enterprise. Schedule a Demo Today!
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Have Questions about Fortune 500 services? Fill out the form, and our enterprise experts are ready to offer 24/7 support with guaranteed SLAs. Call Us Today!
SALES: (732) 624-1900
Resources
White Paper
A Guide to Managed Technology Services and its Role in Solving Current IT Challenges.
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Case Study
How to Meet Your Vision Through Core Strategic Operations Using Managed NOC
DOWNLOAD NOW!You Asked. We Answered.
But if we didn't, just reach out to us and we'll be happy to answer your questions.
Contact UsFAQ's
A Service Level Agreement (SLA) is a formal contract that defines the expected level of service, including response times, uptime commitments, and support standards. It ensures accountability and gives your business clear expectations for performance, reliability, and support quality.
If SLA commitments are not met, the provider is typically required to offer service credits, corrective actions, or escalation measures. This ensures your business receives compensation and that the provider takes immediate steps to restore agreed service levels.
An SLA defines specific service performance standards such as uptime and response times. At the same time, a Master Service Agreement (MSA) outlines the overall legal terms, scope, and business relationship between both parties. The SLA supports the MSA by detailing measurable service commitments.
Yes, SLAs can be tailored based on your business requirements, operational priorities, and critical systems. This ensures the service levels align with your organization’s risk tolerance, availability needs, and support expectations.
The primary objective of an SLA is to establish clear, measurable service expectations and ensure consistent, reliable service delivery. It helps protect your business operations by holding the provider accountable for performance.
SLAs should be reviewed at least annually or whenever there are changes in business needs, technology infrastructure, or service scope. Regular reviews ensure the agreement continues to support your evolving operational goals.
Common SLA metrics include response time, resolution time, system uptime, availability percentage, incident handling time, and escalation timelines. These metrics help measure service efficiency and reliability.
A service credit is a financial compensation provided when the service provider fails to meet agreed SLA standards. It reflects the provider’s accountability and helps offset the business impact of service disruptions.
An SLA is a customer-facing agreement that defines service commitments, while an Operational Level Agreement (OLA) defines internal responsibilities between service teams to ensure SLA targets are met. OLAs support the successful delivery of SLAs.
Response time is how quickly the provider acknowledges and begins work on an issue, while resolution time is how long it takes to fully resolve the issue. Both are critical for minimizing business disruption.