ExterNetworks Storefront FAQs

ExterNetworks is a fully managed service provider offering on-site installation services that help you as home/business to avail services like network installation, WiFi installation, network cabling, and printer installation.

• 1. Select your preferred services and add it to the cart.
• 2. Fill in your details & make the payment.
• 3. Schedule an appointment with the Engineer.

Our certified & skilled professionals will reach your on-site address and assist you with the services.

We provide our services to nearly all the zip codes in the USA through 40,000 professional & certified engineers. If our services are not available in your area, we will let you know right away.

You can select any of the following payment options –

• 1. Credit Card
• 2. Debit Card

Don’t worry, your amount will be reversed instantly. Check your account balance to confirm and re-process the payment to avail the services.

ExterNetworks will save only these details –

• 1. Card Number
• 2. Card Holder’s Name
• 3. Expiry Date of the card

We do not save CVV and 3D secure password.

Select your preferred services and complete the payment process. Once your order is received, click on “Schedule an Engineer” to book your appointment. Select your ideal date & time and we will send our engineer as per your slot.

Log in to your account and navigate to “Orders” to view/cancel your orders.

To re-schedule your appointment, send us a mail to mdavidson@externetworks.com and we’ll get back to you to the earliest.

You can cancel your order any time before 24 hours of your scheduled appointment. Reach us mdavidson@externetworks.com or call us at (732) 624 - 1900 to know more about on the order cancellation.

You MUST notify us of any change or cancellation at least 24 hours in advance of your scheduled appointment. If you fail to inform a fee of $50 to will be charged.

Once the order is cancelled, we will initiate the refund. The amount will be refunded to the original mode of the payment. Your bank usually takes 7-10 business days to credit the amount.

Navigate through “Your Orders” under your accounts section to check the status of your order.

Once you successfully book your appointment with us, we will send you an order confirmation to your email address.

Please contact mdavidson@externetworks.com or Customer Service at + (732) 624 - 1900 24 Hrs. before your scheduled appointment.

We strive to complete the service as quickly as possible, but we are not responsible for delays caused by factors beyond our control.

You can download the invoice of your order by clicking on “Print” option at “Orders” page.

You can change the password of your account from your account details page.

To reset your password, click on “Lost your password” in the “My Account” section.

Enter your registered email address or username and we will send you a link to create a new password via email.

Follow the link to create your new password.